{"id":291,"date":"2005-11-28T22:01:25","date_gmt":"2005-11-29T02:01:25","guid":{"rendered":"http:\/\/www.gardnercampbell.net\/blog1\/?p=291"},"modified":"2005-11-28T22:01:25","modified_gmt":"2005-11-29T02:01:25","slug":"noted","status":"publish","type":"post","link":"https:\/\/www.gardnercampbell.net\/blog1\/noted\/","title":{"rendered":"Noted"},"content":{"rendered":"<p>Great little nugget from Karen Hyman&#8217;s &#8220;Customer Service and the &#8216;Rule of 1965&#8242;&#8221;:<\/p>\n<blockquote><p>\n<em>Choosing New Services: five easy questions<\/em><br \/>\nDo you have the skills? No.<br \/>\nDo you have the time? No.<br \/>\nDo you have the resources? No.<br \/>\nIs it difficult to manage? Yes.<br \/>\nCan it be abused? Yes.<br \/>\nNone of the above is a reason not to do something, because the answers are always the same for any significant change.\n<\/p><\/blockquote>\n<p>From the October, 1999 <em>American Libraries<\/em>, but timeless and  &#8230; ah &#8230; widely applicable in contexts other than libraries. A quick Google search reveals that Karen Hyman is still <a href=\"http:\/\/www.plablog.org\/2005\/01\/pla-smartest-card-state-ad_110579058354265688.html\">knocking &#8217;em dead<\/a>. I wish she blogged.  She&#8217;d be a great asset to the blogosphere.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Great little nugget from Karen Hyman&#8217;s &#8220;Customer Service and the &#8216;Rule of 1965&#8242;&#8221;: Choosing New Services: five easy questions Do you have the skills? No. Do you have the time? No. Do you have the resources? No. Is it difficult &hellip; <a href=\"https:\/\/www.gardnercampbell.net\/blog1\/noted\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[5],"tags":[],"class_list":["post-291","post","type-post","status-publish","format-standard","hentry","category-general"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/s4bHwM-noted","jetpack-related-posts":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.gardnercampbell.net\/blog1\/wp-json\/wp\/v2\/posts\/291","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.gardnercampbell.net\/blog1\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.gardnercampbell.net\/blog1\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.gardnercampbell.net\/blog1\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.gardnercampbell.net\/blog1\/wp-json\/wp\/v2\/comments?post=291"}],"version-history":[{"count":0,"href":"https:\/\/www.gardnercampbell.net\/blog1\/wp-json\/wp\/v2\/posts\/291\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.gardnercampbell.net\/blog1\/wp-json\/wp\/v2\/media?parent=291"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.gardnercampbell.net\/blog1\/wp-json\/wp\/v2\/categories?post=291"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.gardnercampbell.net\/blog1\/wp-json\/wp\/v2\/tags?post=291"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}